Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Your order will be delivered within 14 days from the date your order is received and processed. We strive to ensure timely and efficient delivery for every purchase.
You can create an account either from the “My Account” page or during the checkout process. Both options are quick and easy, allowing you to set up your account while shopping or before you begin.
To update your address, simply navigate to My Account and select Addresses. From there, you can add, edit, or remove your saved addresses as needed.
You can track the status of your order by visiting the “My Account” > “Orders” section or by using the Order Tracking page. Both options provide real-time updates on your order’s progress.
We ship to all countries within Europe. If you’re located outside of Europe, please contact us before placing your order to confirm shipping availability and options.
Yes, all items in a single order are shipped together in one package for your convenience.
If you need to swap an item
Returns and Exchanges
Our returns policy allows you to return items within 14 days from the date you receive your order. Please ensure the items are unused and in their original condition for a successful return.
If you received the wrong item, we sincerely apologize for the inconvenience. You will be offered either a full refund or a replacement with the correct item, based on your preference.
If your order arrives damaged, please contact us immediately. We will promptly arrange for a replacement to be sent to you at no additional cost.
Authorized returns should be mailed to our shop at the following address:
Kotnikova 5, 1000 Ljubljana, Slovenia.
Please ensure the return is properly packaged and includes any relevant order information.
You can reach our customer support team via social media, email, or by calling our toll-free number. We’re here to assist you with any questions or concerns.
Yes, you can change or cancel your order after it has been submitted by either accessing your account or by contacting us immediately. Prompt action ensures we can accommodate your request before the order is processed.
At this time, pre-orders are not available for items that are sold out. We recommend checking back regularly for restocks or contacting us for availability updates.